Quality first
We obsess over the details and strive to deliver the best products at the best prices, every time.
Customer care
We're always on your side: keeping our loyal customers happy shipping as soon as possible
Shipping policy
Shipping Policy
Order Processing
Orders are processed within 1–7 business days after payment is confirmed.
Shipping Times
Estimated delivery times are as follows:
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Australia: 3-7 business days
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International: 14- 30 business days (depending on customs clearance and carrier delays)
Please note that shipping times are estimates only and may vary due to factors outside our control, including carrier delays, customs processing, weather conditions, or public holidays.
Shipping Fees
Shipping costs are calculated at checkout.
Some products may qualify for free shipping promotions, which will be clearly stated on the product page.
Lost or Delayed Orders
Once an order has been handed over to the courier, ebxsupply is not responsible for delays, lost packages, or delivery errors caused by the shipping carrier.
However, if your order appears delayed or lost, we will assist you by contacting the courier and providing tracking support where possible.
Incorrect Address
Customers are responsible for providing accurate and complete shipping information.
ebxsupply is not responsible for orders delivered to incorrect addresses provided by the customer.