Refund policy

Refund & Return Policy

At ebxsupply, we aim to provide reliable e-moto parts and clear, fair customer service. Please read this policy carefully before placing an order.

Returns & Refunds

We do not offer refunds for change of mind or personal quality expectations. Refunds are only provided If product is fully incorrect

We don't offer refunds or replacements if an item arrives damaged, defective, or incorrect.

You need to contact Aupost 

Return Conditions

To be eligible for a return:

  • The item must be unused, uninstalled, and in original packaging

  • Proof of purchase (order number or receipt) is required

  • Return shipping costs are the buyer’s responsibility, 

Installation & Liability Disclaimer

ebxsupply is not responsible for any damage to bikes, components, or other equipment resulting from installation, use, or modification of our products.

All parts are installed at your own risk. We strongly recommend professional installation.

We do not cover issues caused by:

  • Improper installation

  • Misuse or neglect

  • Modifications or alterations

Change of Mind

We do not accept returns or refunds for change of mind, incorrect fitment, or ordering errors.
Please confirm compatibility before purchasing.

Contact Us

To request a return or report an issue, contact us at:

📧 tajariston54@gmail.com

Please include:

  • Your order number

  • Clear photos or videos of the issue

  • A brief explanation